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When you open an account with us, we collect only what we need to run your wallet, process transactions through Coins. ph, InstaPay or Bank Transfer, and keep your session secure. This policy tells you exactly what we collect, why we keep it, and what you can do about it.
This Privacy Policy applies to every interaction you have with jmcgames through our website and account system, where access is available under local law and in eligible regions. We collect the information you provide when you register — your name, contact details and preferred payment method — as well as technical data generated during your session, such as device type, browser identifiers and log timestamps. When you move funds using Coins. ph, InstaPay or Bank Transfer, we record the transaction reference needed to reconcile your wallet; we do not store full payment credentials on our servers. We use this information to operate your account, resolve support queries and meet obligations that apply in the jurisdictions where we are permitted to serve you. We do not sell your personal data to third parties for marketing purposes. Retention periods follow what is required by applicable rules in the region where your account is held. Any third-party service linked from our platform — such as a payment gateway or game content provider — operates under its own privacy terms, and we encourage you to read those separately.
Transaction references linked to Coins. ph transfers are stored in your account wallet log for reconciliation. Full wallet credentials are never held on our servers.
InstaPay transfer records carry a reference number visible in your account history. We use this only to verify and complete the transaction on your behalf.
Bank Transfer details are handled through the payment gateway at point of transaction. We retain only the reference and amount needed to match the deposit or withdrawal to your account.
Not every part of your experience with us falls under the same rules. We want to be clear about what this policy covers directly, and where separate terms apply. If you are unsure which document governs a specific situation, contact our support channel and we will point you to the right place.
Your login credentials, session data and account preferences are fully within the scope of this policy. We control how this data is stored, who can access it internally and how long it is kept.
Payment references for Coins. ph, InstaPay and Bank Transfer transactions are covered here in terms of what we retain. The payment gateway that processes the actual transfer operates under its own data terms.
The game content you browse — including titles available from our studios — is served through our platform. Interaction data such as session length and category visited is recorded under this policy.
External links, embedded tools or partner services accessible from our platform are not governed by this policy. Each third-party provider holds its own privacy terms, and we recommend you read them before sharing personal data there.
You are not a passive subject of this policy — you have real, practical options. You can ask us to show you the personal data we hold on your account at any time by submitting a request through our support channel. If any detail is incorrect — such as a contact number or payment preference — you can update it directly through your account settings; for changes we cannot expose in the settings screen, send a correction request to our team and we will process it. Where the applicable rules in your region give you the right to ask us to delete certain records, we will assess that request and respond in writing. We aim to acknowledge every data-related request within a reasonable period; response times depend on the complexity of what you ask for and any legal hold that applies to your records. Keep the registered email address on your account active, because that is the channel we use to confirm your identity before releasing or amending any data.
Submit a data access request via our support channel, quoting your registered account email. We will confirm your identity and provide the records we hold in a readable format.
Update contact details in your account settings screen. For fields that are locked after verification, raise a correction request with our support team and include the accurate information.
If any part of this policy is unclear — especially around transaction records or session data — send your question to our support email and we will answer it in plain language.
Where local rules permit deletion or restriction of certain data, contact us in writing. We will assess the request against any legal retention requirement that applies to your account region.
If you have a question about how we handle your data, the fastest path is through our live chat or support email. For formal data requests — access, correction or deletion — email is the right channel because it creates a written record we can track from start to resolution.
Open the chat widget from your account dashboard to ask a policy question in real time. Our team will direct you to the correct process for data access or correction requests.
Send formal data requests to our support email address, available on the Contact page. Quote your registered account email so we can verify your identity before processing the request.
Your account dashboard shows the current state of your profile, wallet history and linked payment methods — Coins. ph, InstaPay or Bank Transfer. Review these details before raising a formal request.
Data handling at jmcgames follows a few consistent principles. We collect the minimum needed to run your account, we store it only as long as required, and we limit internal access to staff who need it for their specific role. Your account password is stored in hashed form; we never hold a plain-text copy. Session activity is logged to detect unusual access patterns, not to build a profile for advertising. If we ever need to update this policy in a material way, we will notify you through the email address on your account before the change takes effect.
We use cookies to keep your session active and remember your account preferences. You can adjust cookie settings through your browser; some features may behave differently if session cookies are disabled.
Your login is protected by hashed credentials and session tokens that expire after inactivity. Unusual access patterns trigger a review. Never share your account password with anyone, including our own support team.
We keep account and transaction records for the period required by applicable rules in your eligible region. When a retention period ends and no legal hold applies, we remove or anonymise the records involved.
When this policy changes in a way that affects your rights, we send notice to your registered email before the update goes live. The effective date at the top of the policy page always reflects the most recent version.
These are the questions we hear most often about how we handle personal data. If your question is not covered here, reach out to our support team directly.
We collect your name, contact details, date of birth and the payment method you choose — such as Coins. ph, InstaPay or Bank Transfer. We also record technical session data like device type and log timestamps needed to run your account securely.
Submit a data access request through our support email, quoting your registered account email address. We will verify your identity and then provide a summary of the personal data linked to your account in a readable format.
Yes. For corrections, you can update many details directly in your account settings. For deletion, contact our support team in writing. We will assess the request against any legal retention requirement that applies to your account region before confirming what we can action.
We do not sell your personal data. We share data only where necessary to process a transaction — for example, passing a reference to a payment gateway handling your Coins. ph or InstaPay transfer — or where required by applicable rules in an eligible region.
Retention periods follow the requirements of applicable rules in the region where your account is held. Once a retention period ends and no legal hold applies, we remove or anonymise the relevant records. The exact period depends on the type of data involved.
Contact our support team immediately through live chat or support email. Provide your registered email address and a brief description of what you noticed. We will investigate and respond in writing. Change your account password while the review is under way.